Last updated: 13 October 2026
This policy explains how Ryland M&E Limited collects, uses and protects your personal information when you contact us, use our services or visit www.rylandmande.co.uk. It applies under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
1. Who we are
Ryland M&E Limited is the controller of your personal information. We are registered in England and Wales, company number 17343495. Registered office and trading address: 63 Queen Elizabeth Square, Maidstone, ME15 9DA.
- General enquiries and data protection requests: rylandmande@outlook.com
- Quotes and enquiries from this website: info@rylandmande.co.uk
- Telephone: 07494 417 612
2. Information we collect
- Enquiries: your name, phone number, email address, property address and details of the work you want, when you contact us by phone, email, social media or through this website.
- Quotes and jobs: access arrangements, details of your property and existing installation, photos taken during surveys and work, designs, test results and certificates, and records of what we agreed.
- Payments: quotes, invoices and payment records, such as the amount, date and method.
- Information from landlords, agents and builders: if you are a tenant or occupier, your name and contact details so we can arrange access.
- Website use: if you accept analytics cookies, Google Analytics collects information such as the pages you view, your device and browser, and your approximate location. We also record your cookie choices.
- Social media and reviews: if you message us or leave a review on Instagram, Facebook or Google, we may see your name and what you write.
If we install smart home equipment or CCTV for you, you are responsible for the information it records. We do not access it unless you ask us to.
3. Where we get your information
Mostly from you. We also receive it from landlords, letting agents, builders and other contractors who ask us to carry out work, from our partner SimpliHome Automation on smart home projects, and from the social media and review platforms you use to contact us.
4. How we use your information and why
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and preparing quotes | Steps you ask us to take before a contract; our legitimate interests in running our business |
| Carrying out work, arranging access and managing your job | Performing our contract with you |
| Issuing invoices, taking payment and keeping accounts | Performing our contract; legal obligation (tax and company law) |
| Issuing certificates and notifying completed work through NAPIT and building control | Legal obligation; our legitimate interests as a registered contractor |
| Keeping records to deal with complaints, guarantees, insurance and legal claims | Our legitimate interests in protecting our business and customers |
| Showing photos of our work on our website and social media | Our legitimate interests in promoting our work. We do not show addresses or identifiable people without your agreement |
| Understanding how visitors use our website (Google Analytics) | Your consent, given through our cookie banner |
| Showing our Instagram feed on the website | Your consent, given through our cookie banner |
Where we rely on legitimate interests, we have balanced them against your rights and do not use your information in ways you would not reasonably expect. We do not send marketing emails or make decisions about you using solely automated processing.
5. Who we share your information with
We do not sell your personal information. We share it only where needed, with:
- Tide, which we use for quotes and invoices.
- Microsoft, which provides our email.
- Google, for website analytics and our business profile and reviews.
- Meta, which runs Instagram and Facebook, for our social media pages and the Instagram feed on our website.
- NAPIT and building control, to notify and register certified work.
- SimpliHome Automation, where you ask for smart home services.
- Subcontractors and suppliers working on your job.
- Our accountants, insurers and professional advisers.
- Our website hosting and IT providers.
- Regulators, the police, courts and other authorities where the law requires it.
Providers who handle information for us must protect it and use it only on our instructions.
6. Cookies
Our website uses cookies and similar technologies. Non-essential cookies are set only with your consent, which you can change at any time. See our Cookie Policy for details.
7. Transfers outside the UK
Some of our providers, including Google, Meta and Microsoft, may process information outside the UK. Where they do, we rely on safeguards the law allows, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the UK–US data bridge for certified US companies.
8. How long we keep your information
| Information | How long |
|---|---|
| Enquiries and quotes that do not lead to work | 12 months |
| Customer, job, invoice and payment records | 6 years after the end of the financial year they relate to |
| Certificates, test results and design records | 6 years after completion of the work |
| Google Analytics data | 14 months |
| Cookie consent records | For as long as needed to show your choice |
We may keep information longer if we need it to deal with a complaint, claim or legal duty. After that we delete it or anonymise it.
9. Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct information that is wrong;
- ask us to delete your information, in some cases;
- ask us to restrict how we use it, in some cases;
- object to our use of it where we rely on legitimate interests;
- ask for information you gave us to be sent to you or another provider, in some cases;
- withdraw your consent at any time, where we rely on it. This does not affect what we did before.
To use any of these rights, email rylandmande@outlook.com. It is free, and we will reply within one month. We may need to check your identity first.
10. Providing your information
We need your contact details and property information to quote for and carry out work. Some information, such as certificates and accounting records, we must keep by law. If you do not give us what we need, we may not be able to provide the service.
11. Security
We take appropriate steps to protect your information from loss, misuse and unauthorised access, and we limit who can see it. No online or email transmission is completely secure, so please take care when sending sensitive information.
12. Photos of our work
We may photograph our work for our records, website and social media. We do not publish addresses or photos that identify you without your agreement. If you do not want photos of your property used, tell us at any time and we will stop using them.
13. Links to other websites
Our website links to other websites, such as NAPIT, SimpliHome Automation, Instagram and Facebook. We are not responsible for their privacy practices, so please read their policies.
14. Complaints
If you are unhappy with how we use your information, please contact us first at rylandmande@outlook.com. We will acknowledge your complaint within 30 days and respond without undue delay. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
15. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.